Orders are processed and dispatched within 24-48 hours from the time they are placed. Our team works diligently to ensure that your order is handled efficiently, so you can expect rapid fulfilment.
Once dispatched, the standard delivery time frame is 1-2 working days. Please allow an additional 2-3 days from the date of shipment for your order to be delivered to your address. In total, from the moment you place your order, you should anticipate receiving your items within 3-5 working days.
Returns Time Frame for Returns/Exchanges: You have 30 days from the date of delivery to return or exchange your product.
Condition of Products: To be eligible for a return or exchange, products must be in the original condition, unused, with all tags attached, and must be returned in their original packaging. This ensures that our products meet the expectations of all our customers.
Process for Returns: Please include your order information with the product when returning it. This is crucial for us to ensure proper processing of your return. Once we receive and inspect the returned item(s), you will be refunded the full amount in the original method of payment. Please allow a few days for the refund to be processed and reflected in your account.
Process for Exchanges: If you wish to exchange an item, we will gladly send you a replacement of equal or lesser value. The process for exchanges follows the same condition requirements as returns.
Quality Guarantee: We stand behind the quality of our luxury bedding products. We aim to provide you with bedding that enhances your comfort and lifestyle. If you encounter any quality issues, please reach out to our customer service team for assistance.
Customer Service Support: Our customer service team is here to assist you with any queries or concerns regarding returns, exchanges, or any other issues. We strive to make your experience with Kensingtons Luxury Bedding as smooth and pleasant as possible.
