Yes, we offer fast, free standard delivery on all orders within the UK. There is no minimum purchase required to qualify for free shipping.
FAQ's Topics
Shipping & Delivery
Returns & Exchanges
Payment & Security
Product Information
Guarantee
Warranty & Guarantee
Web Queries
Do you offer free delivery?
How long does it take to receive my order?
Once your order is placed, it will be processed and dispatched within 24-48 hours. After dispatch, delivery typically takes 1-2 working days. In total, you can expect your order to arrive within 3-5 working days.
Can I track my order?
Absolutely! Once your order has been dispatched, we will provide you with a tracking number and instructions on how to track your parcel online.
What should I do if my order hasn’t arrived?
If your order hasn’t arrived within the specified delivery timeframe (3-5 working days from dispatch), please contact our customer service team immediately at info@kensingtonsbedding.co.uk or call us on 01617234977. We’ll work quickly to resolve the issue.
Do you deliver internationally?
Currently, our free delivery service is available within the UK only. For international shipping inquiries, please contact our customer service team .
Can I change my delivery address after placing an order?
If you need to update your delivery address, please contact us as soon as possible after placing your order. We will do our best to accommodate changes before your order is dispatched.
What happens if I miss my delivery?
If you are not available to receive your delivery, our courier will contact you directly to confirm a suitable time for redelivery. This ensures your parcel is safely delivered without unnecessary delays.
Are there any delays during peak seasons?
During peak seasons or public holidays, delivery may take slightly longer than usual. We recommend placing orders in advance to avoid delays.
What should I do if my items arrive damaged?
If your items arrive damaged or defective, please contact us immediately with your order details and photos of the damage. We will arrange for a replacement or refund as per your preference.
How do I contact customer service for delivery inquiries?
If your order hasn’t arrived within the specified delivery timeframe (3-5 working days from dispatch), please contact our customer service team immediately at info@kensingtonsbedding.co.uk or call us on 01617234977. We’ll work quickly to resolve the issue.
What is your return policy?
We offer a 30-day return and exchange policy. For full details, please read our Returns Policy page.
What are the conditions for returning a product?
To be eligible for a return, products must:
- Be unused and in their original condition.
- Have all tags attached.
- Be returned in their original packaging. This ensures that we can maintain the highest standards for all our customers.
How do I initiate a return?
To initiate a return, please include your order information with the product and send it back to us. Once we receive and inspect the item, we will process your refund through your original payment method. Refunds may take a few days to reflect in your account.
Can I exchange a product instead of returning it?
Yes, we offer exchanges for items of equal or lesser value. The product must meet the same condition requirements as returns (unused, in original condition, with tags attached, and in original packaging).
I received the wrong size/tog/product. Can I exchange this?
We’re sorry if you’ve received the wrong item. Please email our support team at hello@finebedding.co.uk with your order number and a photo of the incorrect item. We’ll be happy to arrange an exchange for you.
How do I return an item?
To return an item, please follow the guide on our Delivery and Returns page. Ensure all items are unused and in their original packaging. Visit our Returns T&C’s for more details.
What if the item I received is faulty or damaged?
If your item is faulty, damaged, or not as described, please contact our customer service team immediately. We will arrange a replacement or refund as per your preference.
Can I return or exchange a product after 30 days?
Unfortunately, returns or exchanges cannot be accepted after the 30-day window unless the item is faulty or not in accordance with specifications.
When will I receive my refund?
Refunds are processed once we receive and inspect your return. It may take a few days to reflect in your account.
What is your quality guarantee?
We stand by the quality of our luxury bedding products. If you encounter any quality issues, please contact our customer service team for assistance.
What payment methods do you accept?
We accept a variety of payment methods for your convenience, including:
- Debit and credit cards (Visa, Mastercard, American Express)
- PayPal
- Apple Pay
- Google Pay
Is my payment information secure?
Yes, we ensure all payments are processed securely using advanced encryption and secure payment gateways. For more information, visit our Fast, Easy, and Secure Payments page.
Do you store my payment information?
No, we do not store any sensitive payment information. All transactions are processed securely through trusted third-party payment providers.
What should I do if my payment is declined?
If your payment is declined, please double-check your payment details and try again. If the issue persists, contact your bank or payment provider for assistance. You can also contact our customer service team for support.
Is there a minimum spend for card payments in-store?
No, we do not have a minimum spend for card payments. Feel free to pay using any of the accepted methods for purchases of any amount.
Do you offer installment payment options?
Yes, we offer installment payment options through Klarna. You can split your purchase into manageable payments at checkout. Simply select Klarna as your payment method for a hassle-free shopping experience.
Do you accept international payment methods?
es, we accept major international payment cards, including Visa, Mastercard, and American Express. However, Klarna services are limited to specific countries.
Can I get a VAT invoice for my order?
Yes, we can provide a VAT invoice upon request. Please contact our customer service team after completing your purchase. For more details, visit our Pricing & VAT Policy page.
I have a question about Klarna
Find detailed information about Klarna click here
Is Klarna available for all products?
Yes, Klarna can be used for any product in our store, as long as your total meets Klarna’s eligibility requirements
Can I get more details about your payment process?
For a complete overview of our secure payment process and available methods, visit our Fast, Easy, and Secure Payments page.
What materials are your bedding products made of?
Our bedding products are crafted from high-quality materials such as Egyptian cotton, organic cotton, microfiber, and bamboo blends. Each product’s material details can be found on its product page.
Are your products hypoallergenic?
Yes, all our bedding products, including pillows and mattress protectors, are hypoallergenic and suitable for sensitive skin. You’ll find the "hypoallergenic" label in every product description.
Are your bedding products eco-friendly?
We offer a range of sustainable options, including bedding made from organic materials and eco-friendly manufacturing practices. Visit our pages for sustainability details .
How do I choose the right size bedding?
We offer duvets, pillows, toppers, sheets, and duvet covers in all standard UK sizes. Check our Size Guide for help selecting the right fit.
What certifications do your products have
Our products often carry certifications such as STANDARD 100 by OEKO-TEX® for textile safety and NOMITE® for anti-allergy assurance. Specific certifications are listed on the product pages.
Are your duvets suitable for all seasons?
We offer duvets with a variety of togs to suit different seasons. From lightweight summer options to cosy winter duvets, we’ve got you covered.
Are your products machine washable?
Most of our bedding is machine washable. For care instructions, visit our Care Guides page.
What types of fillings are available for your duvets and pillows?
- 100% Pure Down
- Wool
- Synthetic & Microfibre
- Silk
- Bamboo
What is the softest and most luxurious filling?
Our silk and 100% pure down fillings are the softest and most luxurious options, offering unmatched comfort and elegance.
Are your down duvet, pillows and mattress toppers ethically sourced?
Yes, our 100% pure down duvets , pillows and toppers are ethically sourced and meet the highest standards for animal welfare. For more details visit our Animal Welfare Policy page.
Do you offer anti-allergy or anti-dust mite bedding?
Yes, we offer a wide range of hypoallergenic bedding, including anti-allergy duvets, pillows, and mattress protectors, specifically designed to resist dust mites and allergens for a healthier sleep environment.
Do your products come with a warranty?
Yes, many of our products come with a manufacturer’s warranty. Please check the specific product page for warranty details.
How long is the warranty period?
The warranty period varies by product, but most items include a 1- to 5-year warranty. Refer to the product page or packaging for specific information.
What does the warranty cover?
Our warranty covers manufacturing defects, such as stitching issues, material flaws, or faulty construction. It does not cover normal wear and tear, misuse, or accidental damage.
How do I claim a warranty?
To claim a warranty, please contact our customer service team with proof of purchase and details of the issue. We will guide you through the process.
Do you offer a satisfaction guarantee?
Yes, we offer a 30-day satisfaction guarantee on most products. If you’re not completely happy with your purchase, you can return or exchange it within 30 days, provided it meets our return policy criteria.
Are warranty claims free of charge?
Warranty claims for eligible issues are free of charge, and we will replace or repair the product as needed.
Does the warranty apply to all your products?
Not all products come with a warranty. Please check the product description to confirm if a warranty is included.
How do I know if my product is eligible for a warranty claim?
To determine eligibility, review the warranty terms provided with your product or on its product page. You can also contact our customer service team for assistance.
Do your products come with a warranty?
Yes, many of our products come with a manufacturer’s warranty. Please check the specific product page for warranty details.
How long is the warranty period?
The warranty period varies by product, but most items include a 1- to 5-year warranty. Refer to the product page or packaging for specific information.
What does the warranty cover?
Our warranty covers manufacturing defects, such as stitching issues, material flaws, or faulty construction. It does not cover normal wear and tear, misuse, or accidental damage.
How do I claim a warranty?
To claim a warranty, please contact our customer service team with proof of purchase and details of the issue. We will guide you through the process.
Do you offer a satisfaction guarantee?
Yes, we offer a 30-day satisfaction guarantee on most products. If you’re not completely happy with your purchase, you can return or exchange it within 30 days, provided it meets our return policy criteria.
Are warranty claims free of charge?
Warranty claims for eligible issues are free of charge, and we will replace or repair the product as needed.
Does the warranty apply to all your products?
Not all products come with a warranty. Please check the product description to confirm if a warranty is included.
Can I extend the warranty period?
At this time, we do not offer extended warranties. However, our products are designed to last well beyond the standard warranty period with proper care.
How do I know if my product is eligible for a warranty claim?
To determine eligibility, review the warranty terms provided with your product or on its product page. You can also contact our customer service team for assistance.
Can I use a discount code for my purchase?
We do not offer discount codes at the moment. Any discounts or promotions will be automatically applied and displayed on the product page, so you’ll always see the best price available.
Can I shop at a physical location?
Yes, you can shop at our physical store. Please visit our Store Locator page for the address and directions to our location. We look forward to welcoming you!
What are your business hours?
Our customer service team is available Monday to Friday, from 9:00 am to 5:00 pm.
Can I create an account on your website?
Yes, you can create an account to track orders, save your preferences, and manage your details. Simply click on Create Account at the top of our website.
What should I do if the website isn’t working properly?
If the website isn’t working properly, try the following steps:
- Refresh the page: Sometimes a simple refresh can resolve the issue.
- Clear your browser cache: This can help eliminate any temporary glitches.
- Try a different browser or device: The issue might be browser-specific.
- Contact us: If the problem persists, please email us at info@kensingtonsbedding.co.uk or call 0161 723 4977, and we’ll assist you.
How do I find specific products on your website?
Use the search bar at the top of the page to find specific products by name, type, or category.
How do I track my order online?
Once your order is dispatched, you’ll receive a tracking number via email. Use this number on the courier’s website to monitor your order's progress.
Need help finding what you’re looking for?
Address for Dispatch
Bridgefield St Radcliff, Manchester
M26 2SG, United Kingdom
Business Hours
Mon-Fri: 9am - 5pm
Closed on weekends.
Closed on weekends.
